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Check your REVAGO potential
The REVAGO system

Features

What REVAGO agents already do for your revenue today – from analysing your customer data to outreach and consistent follow-up.

These are the capabilities we assemble your system from.

You find out in AI-first coaching which of them serve your revenue goal. The mandate then defines what your agents do and where a person decides.

For every capability we describe the scope it works in. The overview keeps growing: we add new capabilities as soon as they have been implemented.

Analysis & Knowledge

Turn customer data, conversations and images into usable knowledge.

Analyse customer data and prepare briefings

Agents analyse the connected customer data and summarise what matters before the next conversation.

Scope
Works with the data sources connected as part of your engagement. We clarify up front which systems these are and what set-up they need.
Particularly suited to

Relevance decides whether outreach lands.

73%
of B2B buyers actively avoid suppliers who send irrelevant outreach.

Source: Gartner 2025

Turn transcripts into knowledge suggestions

Uploaded conversation transcripts are turned into suggestions for shared knowledge and open questions that still need answers.

Scope
Based on uploaded transcripts; people review and adopt the suggestions.
Particularly suited to

Searching for knowledge takes time.

≈20%
Estimate: of the workweek – nearly a fifth – goes on looking for internal information or tracking down colleagues who can help.

Source: McKinsey Global Institute 2012

Analyse images and order items in a defined process

Agents analyse images and suggest which order items they belong to.

Scope
Within a defined business workflow and with human review.

Communication

Send e-mails by rule, classify and prepare replies.

Send e-mails according to defined rules

Templates, recipient and dispatch checks, approval paths and a traceable send queue: every e-mail goes out according to defined rules.

Scope
Each process defines which messages are sent automatically and which need approval.

Read a mailbox and classify replies

Agents classify incoming messages, extract key information and process attachments and bounces.

Scope
For the mailboxes you explicitly connect for this purpose.

E-mail ties up working time.

28%
Estimate: of the workweek is what the average knowledge worker spends managing e-mail.

Source: McKinsey Global Institute 2012

Prepare replies – send certain replies automatically

Agents prepare replies in ongoing conversations. Clearly defined standard cases are answered automatically.

Scope
Individual replies go out only once a person has approved them.

Speed decides whether a lead gets qualified.

≈7×
as likely to qualify a lead were firms that tried to contact the customer within an hour – compared with trying even an hour later. Qualified means a meaningful conversation with a key decision-maker.

Source: Harvard Business Review 2011

Capture standardised customer feedback

Customers respond in a structured way – for example with a call-back request, a future need or a change in responsibility.

Scope
We design the feedback options to fit the agreed process.
Particularly suited to

Case Orchestration

Keep cases, follow-ups and call context under control.

Organise cases and plan next steps

Agents create and update cases, track status and ownership and schedule follow-ups – so it is clear what happens next and who does it.

Scope
Within the agreed process and the actions approved for it.

Organising eats into selling time.

40%
of their working time is what sellers actually spend selling. The remaining 60% goes to other tasks.

Source: Salesforce 2026

Support follow-ups and reminders

Scheduled next steps and reminders keep opportunities from going cold.

Scope
Automatic reminders are enabled deliberately within the process.

Many enquiries never get an answer.

23%
of the companies studied never responded to a test enquiry sent via their website. Those that did took 42 hours on average.

Source: Harvard Business Review 2011

Open customer context for incoming calls

When a customer calls, the matching customer and case context opens based on the phone number. The conversation starts with the knowledge that is already there.

Scope
Context display (CTI) for your people on the phone – the conversation is led by people.
Particularly suited to

Context saves customers from repeating themselves.

65%
of surveyed customers – consumers and business buyers – often have to repeat or re-explain information to different representatives.

Source: Salesforce Research 2020

Control & Approvals

Scopes of action, approvals and traceability – governed by design.

Make scopes of action, approvals and states traceable

For every role and action it is defined whether an agent prepares, recommends, executes with approval or acts autonomously within limits. Approvals and states remain traceable.

Scope
The principle by which we design every engagement. It does not replace certification or legal review.
Particularly suited to

Business value and risk control decide the fate of agent projects.

>40%
Forecast: of agentic AI projects will be cancelled by the end of 2027 – due to costs, unclear business value or inadequate risk controls.

Source: Gartner 2025

How far an agent acts on its own is defined for every task:

Human decidesAgent acts
  1. PrepareAnalyse customer data, create briefings
  2. RecommendSuggest next steps and follow-ups
  3. Execute with approvalReply in an ongoing conversation – a person approves it
  4. Autonomous within limitsStandard replies on defined paths
How far an agent may go depends on its role and the task.

Which capabilities fit your revenue goal?

In the short assessment and the subsequent conversation with a REVAGO coach, we clarify where agents can make a difference in your go-to-market.

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